Exchanges & Returns

Exchanges & Returns

Not satisfied?
We are sorry for any inconvenience. Our goal is to ensure total customer satisfaction. If you have any issues with your purchase, JerseyZoneStore is here to help.

Damaged product
If your product arrives damaged or defective, please send us a video or photo for evaluation, and we will arrange a replacement.

Exchange or return due to regret

• Contact our support team via WhatsApp.

• Explain the reason for your exchange or return.

• Our team will assist you in the best possible way.

Exchange & Return Policy

• We do not accept exchanges due to incorrect size selection.

• Personalized items and gifts cannot be exchanged.

• Custom products (with name, number, or championship patches) cannot be exchanged or canceled unless defective.

• Exchanges and returns must be requested within 7 days of delivery.

• Shipping costs for exchanges and returns are the customer's responsibility.

• Products must be in their original packaging, unused, and include all accessories.

• We do not accept exchanges for items damaged due to misuse or outside the specified return period.

• The customer is responsible for providing the correct shipping address. If the delivery is lost due to an incorrect or incomplete address, JerseyZoneStore is not responsible.

Refund processing times

• Refund approvals take up to 7 business days.

• Credit card refunds may take 30 to 90 days.

• PayPal refunds will be processed according to PayPal's policies.